Free Shipping on all dolls     Prices are in AUD

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Free Shipping on all dolls     Prices are in AUD

    Shipping & Delivery

    Customer Service

    ACCESSORY SHIPPING
    Non doll orders ship either UPS Ground or USPS. Non doll orders may be shipped to Post Office boxes. Shipping is calculated on the total value of merchandise in your shopping cart as well as final destination.

    DOMESTIC DOLL SHIPPING
    Our Dolls include free shipping and handling to Australia, USA and most EU Countries. Delivery is curbside only – not to your door. If you require special handling (if you live in an apartment not on ground floor, for example) please contact us for a quote, as additional fees may apply.

    All doll orders are shipped by freight in a secure and rugged shipping crate. We cannot ship to Post Office boxes; we must have a street address for delivery. You are notified prior to and when your order is shipped. We do not permit other freight carriers to pick up our dolls.

    You must be available to sign for the crate when it is delivered. The shipping company will not drop the crate off in a garage or backyard. You may designate an approved delivery contact prior to shipping if you cannot be present to sign for the crate, but we must have this designated person’s name before we ship the crate. The shipping company will not release the crate to an unknown person.

    INTERNATIONAL DOLL SHIPPING
    International shipments may be subject to the customs fees, import duties, and taxes of the country to which you have your order shipped. Due to import laws, we cannot ship our dolls to any country in South America or the Middle East (including India).

    International shipping is not door to door, but to the closest customs clearing office to your home (typically the nearest international airport.) Once the crate arrives you will be contacted by the customs agent to claim your crate. You will need to clear the crate through customs and pay any import taxes and duties as well as transportation from customs to your home. If you are not familiar with the customs procedures you may need an agent/broker to assist you. Our shipping company would be happy to put you in touch with an agent/broker if requested.